Responsible Gaming
at nb77

1. Age Restriction & Eligibility

nb77 operates exclusively as an adult entertainment platform. Players must be a minimum of 18 years of age at the time of registration and at all times during their continued use of the platform. This is a strict and non-negotiable requirement that applies equally to all players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location where the platform is accessed.

1.1 Age Verification Process

During the registration process, nb77 collects your date of birth. Before your first withdrawal — and in some cases before your first deposit — our KYC (Know Your Customer) team will request one or more of the following identity documents to confirm that you are 18 or above:

• National Identity Card (NID) — the primary accepted document for Bangladeshi residents.
• Valid Passport — the biographical data page showing your full name and date of birth.
• Driving Licence — front and back, clearly showing your date of birth.

Accounts that fail age verification are closed immediately. Any funds deposited into an account subsequently found to belong to a person under 18 will be returned to the originating payment method, less any winnings generated (which are forfeited in their entirety in line with our Terms & Conditions).

1.2 Parental Controls

If you share a device with family members, including children, nb77 strongly recommends installing a dedicated parental control or internet filtering application on that device to prevent minors from accessing gambling websites. Always log out of your nb77 account fully when stepping away from a shared device, and never store your login credentials in a place accessible to minors.

2. Recognising Problem Gambling

Gambling is intended to be an entertaining pastime — a way to enjoy cricket betting, slots, live casino games, and crash titles for leisure and occasional excitement. For the vast majority of players, it remains exactly that. However, for a minority, gambling can develop into a pattern that causes real harm to finances, relationships, mental health, and day-to-day functioning.

The first step toward getting help is recognising when gambling has moved from recreation to a problem. nb77 asks all players to be honest with themselves and to review the following self-assessment questions regularly.

Answering "yes" to even one or two of these questions is worth taking seriously. nb77 encourages all players to set firm limits on their accounts before any concerns arise, as a preventive measure rather than a reactive one.

3. Player Protection Tools

nb77 provides a suite of practical, easy-to-use player protection tools available directly within your account dashboard. These tools are designed to give you full control over your gambling activity at all times. There is no fee, waiting period, or approval process required to activate any of these tools — with the exception of increasing a limit, which is subject to a mandatory cooling-off period to protect against impulsive decisions.

3.1 How to Access Your Protection Tools

3.2 Reality Check Alerts

Reality check alerts are periodic pop-up notifications that appear on screen during active gambling sessions. Each alert displays your total session duration, the number of bets placed, and your net profit or loss for the session. When a reality check alert appears, your game is temporarily paused, and you must actively choose to continue or to end your session. This brief interruption is intentionally designed to break automatic gambling patterns and prompt a moment of reflection. You can configure reality check alerts to appear every 30 minutes, every 60 minutes, or every 120 minutes from the Responsible Gaming tab in your Account Settings.

3.3 Session Time-Out

A session time-out temporarily closes your account from all gambling activity without permanently closing it. During a time-out, you cannot log in, place bets, or deposit funds. Any active game sessions are closed and settled at the point the time-out is applied. Available time-out durations are: 24 hours, 48 hours, 7 days, and 30 days. Time-outs cannot be cancelled early — once applied, the full duration must elapse before the account becomes accessible again. This feature is well-suited to players who want a short cooling-off period without committing to full self-exclusion.

4. Deposit & Wagering Limits

One of the most effective ways to keep gambling within safe and affordable boundaries is to set a firm deposit limit before you begin playing. nb77 allows every registered player to set maximum deposit thresholds across three time windows. These limits apply to the total value of deposits made via any payment method — bKash, Nagad, Rocket, Upay, or bank transfer — within the defined period.

4.1 How Deposit Limits Work in Practice

When you set a daily deposit limit of, for example, ৳2,000, nb77's system will prevent any deposit that would cause your total deposits within the past 24-hour rolling window to exceed ৳2,000. If you attempt to deposit ৳1,500 and you have already deposited ৳800 within the window, the transaction will be declined with an explanation. You will be informed of the remaining headroom within your current limit window at the point of each deposit attempt.

4.2 Reducing vs. Increasing a Limit

Reducing a deposit limit takes effect immediately and without any delay. This is a deliberate design choice — we want it to be as easy as possible to tighten your own controls. Increasing a limit, however, is subject to a mandatory 7-day waiting period from the time the request is submitted. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gambling session from undoing sensible limits you set when thinking clearly. During the 7-day waiting period, your existing lower limit remains in force.

5. Self-Exclusion Programme

Self-exclusion is the most powerful account-level protection tool nb77 offers. When you self-exclude, your account is immediately and completely suspended for your chosen duration. During the self-exclusion period, you cannot log in, deposit, wager, withdraw winnings (pending withdrawals will be processed normally), or receive any promotional or marketing communications from nb77.

5.1 Available Self-Exclusion Periods

• 1 Month — suitable for players who need a defined short-term break.
• 3 Months — suitable for players whose gambling has been causing regular stress or financial strain.
• 6 Months — recommended for players who have identified several warning signs of problem gambling.
• 1 Year — recommended for players whose gambling has had a significant negative impact on finances or relationships.
• Permanent — for players who have decided that they do not wish to gamble again. Permanent self-exclusion cannot be reversed. The account is closed and all personal data is handled in accordance with our Privacy Policy and applicable legal retention requirements.

5.2 How to Request Self-Exclusion

Self-exclusion can be requested through any of the following three channels. In all cases, the exclusion is applied to your account within 24 hours of the request being confirmed — in most cases, within minutes:

• Account Settings: Log in to nb77, navigate to Account Settings, select the "Responsible Gaming" tab, and choose "Self-Exclude". Follow the on-screen steps to confirm your chosen duration.
• Live Chat: Open the live chat window from any page on nb77 and inform the support agent that you wish to self-exclude. Provide your registered email address or mobile number for verification, and specify your preferred exclusion duration. The agent will apply the exclusion immediately.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your full name, and your chosen exclusion duration. Our team will action the request and send a confirmation email within 24 hours.

5.3 Reactivation After Self-Exclusion

For fixed-period self-exclusions (1 month to 1 year), your account does not reactivate automatically at the end of the exclusion period. You must actively contact nb77 support to request reactivation. Before reactivation, our team will ask you to confirm that you have reflected on your gambling behaviour during the exclusion period and are returning to the platform in a responsible manner. A minimum 24-hour reflection period applies between a reactivation request and the account being reopened — this pause is non-negotiable and exists to prevent impulsive reactivation decisions. Permanent self-exclusions cannot be reversed under any circumstances.

6. Support Resources & Contacts

nb77 recognises that account-level tools are only one part of a complete responsible gaming approach. If gambling has become a serious problem for you or for someone you care about, professional support from a qualified counsellor or support organisation can make a genuine and lasting difference. We encourage any player who is struggling to reach out — seeking help is a sign of strength, not weakness.

6.1 nb77 Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Conversations are handled with complete confidentiality. No details of your responsible gaming discussions are shared with other departments or used for marketing purposes. Contact us by:

• Live Chat: Available on every page of the nb77 platform after login. Select "Responsible Gaming" from the support topic menu for priority routing.
• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority handling.

6.2 Kaan Pete Roi — Mental Health Helpline (Bangladesh)

Kaan Pete Roi is a Bangladesh-based emotional support and mental health helpline staffed by trained volunteers. If gambling-related stress, anxiety, depression, or financial pressure is affecting your mental health, this service provides a safe, non-judgmental space to talk. All conversations are confidential. The service is available in English and Bengali.

6.3 Talking to Someone You Trust

Sometimes the most important first step is simply telling a trusted person — a family member, a close friend, a colleague, or a religious advisor — that gambling has become a problem. Talking openly about a gambling concern reduces the shame and isolation that often accompany problem gambling and makes it far easier to take the next practical steps toward recovery.

6.4 Financial Counselling

If gambling-related debt is a concern, we encourage you to speak with a financial counsellor who can help you assess your situation and develop a realistic plan for managing debt and rebuilding savings. Many banks operating in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — offer financial counselling or hardship assistance programs for account holders facing financial difficulty.

7. Protecting Minors

Preventing access to nb77 by anyone under the age of 18 is one of our most fundamental obligations. We take this responsibility extremely seriously and implement multiple layers of protection to ensure minors cannot register, deposit, or gamble on the platform.

7.1 nb77's Technical Safeguards

• Date of birth is collected at registration and cross-checked against ID documents during KYC verification.
• Accounts showing inconsistencies between self-reported age and identity document data are suspended pending investigation.
• IP-based signals and device fingerprinting are used to identify patterns consistent with underage access attempts.
• Any account suspected of belonging to a minor is suspended immediately and referred to our compliance team for review.

7.2 Guidance for Parents and Guardians

nb77 strongly encourages parents and guardians who share devices with children to take the following practical steps:

• Install a reputable parental control application (such as Google Family Link, Apple Screen Time, or Bark) to block access to gambling websites at the device or network level.
• Never save your nb77 login credentials in a browser or password manager on a shared device.
• Always log out of your nb77 account fully — not just close the browser tab — when stepping away from a shared device.
• Keep your nb77 account details, payment method PINs (bKash PIN, Nagad PIN, Rocket PIN), and any recorded bonuses or balances private and inaccessible to household members under 18.
• Talk openly with teenagers about the risks of gambling, including how quickly money can be lost, the mathematical edge held by the house, and the potential for addictive behaviour patterns to develop.

8. nb77's Commitment to Safe Play

Responsible gaming is not a box-ticking exercise for nb77 — it is a genuine, ongoing commitment that shapes how we design our platform, train our support team, and make decisions about marketing, bonuses, and player engagement. We believe that a sustainable gambling platform is one where players enjoy themselves within their means and return because they want to, not because they feel compelled to.

8.1 Responsible Marketing Practices

nb77 applies the following responsible marketing standards across all promotional communications targeting Bangladesh players:

• Promotional content is never directed at individuals who are self-excluded or under a voluntary account restriction.
• Bonus offers and promotional materials always carry clear terms, wagering requirements stated in plain English, and an 18+ disclaimer.
• nb77 does not use marketing language that portrays gambling as a reliable way to earn income, solve financial problems, or recover previous losses.
• We do not send promotional communications to players who have not opted in to marketing, and we honour all opt-out requests within two business days.
• Seasonal promotions tied to Bangladeshi cultural events — such as Eid, Pohela Boishakh, or Victory Day — are designed to celebrate the occasion, not to exploit emotionally significant periods to drive excessive gambling.

8.2 Staff Training

All nb77 customer support staff receive dedicated responsible gaming training as part of their onboarding. This training covers how to identify the warning signs of problem gambling in player interactions, how to sensitively raise the topic of responsible gaming tools with a player who may be at risk, and how to escalate cases to our dedicated responsible gaming team when necessary. Refresher training is conducted on a regular basis to keep skills current.

8.3 Ongoing Platform Review

nb77 regularly reviews its game portfolio, bonus structures, and platform features against responsible gaming best practices. This includes monitoring aggregate player behaviour data (on an anonymised basis) to identify patterns that may indicate heightened population-level risk, and adjusting platform design, session reminder frequencies, or promotional intensity accordingly. We are committed to continuous improvement in this area and welcome feedback from players on how we can strengthen our responsible gaming programme further.

8.4 Transparency and Accountability

nb77 publishes this Responsible Gaming policy in full and keeps it updated to reflect current platform capabilities and support resources. If you believe nb77 has fallen short of the standards described in this policy — whether in the enforcement of deposit limits, the handling of a self-exclusion request, or the conduct of our marketing — please contact us at [email protected] so that we can investigate and respond.

This Responsible Gaming policy should be read alongside the nb77 Terms & Conditions and Privacy Policy, which together form the complete governance framework for your use of the platform. Last reviewed: January 2026.