Terms & Conditions — nb77 Bangladesh

1. General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "Account Holder") and nb77 ("the Platform", "we", "us", "our"). By accessing nb77 through any device or browser, creating an account, making a deposit, claiming a bonus, or placing any bet or wager, you confirm that you have read these Terms in full and agree to be bound by them without reservation.

nb77 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, registered players will be notified via their account dashboard or registered email address. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms are written in English and the English version shall be the authoritative version for all purposes including dispute resolution. Any translation provided for convenience does not supersede the English text.

1.1 Scope of Agreement

These Terms apply to all services offered under the nb77 brand, including but not limited to: the live casino lobby (Evolution Gaming, Ezugi tables), the slots library (Pragmatic Play, PG Soft, NetEnt, Microgaming, Hacksaw Gaming), the crash games section (Aviator by Spribe, JetX), the sports betting sportsbook (cricket, football, kabaddi and other markets), all promotional offers and bonus schemes, and all deposit and withdrawal services via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank.

1.2 Governing Law

These Terms are governed by and construed in accordance with applicable law. nb77 operates as an online platform providing entertainment services to adult users. Players are solely responsible for ensuring that their use of nb77 complies with the laws applicable in their jurisdiction. nb77 makes no representation that access to its services is lawful in every jurisdiction.

2. Eligibility & Age Restriction

Access to nb77 is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout their use of the platform:

• You are at least 18 years of age. nb77 operates on a strictly 18+ basis. There are no exceptions to this rule.
• You are registering and playing on your own behalf, not on behalf of any third party.
• You have not previously been self-excluded from nb77 or had an account closed for breach of these Terms.
• You are not an employee, contractor, director, or close family member of an employee or contractor of nb77 or any of its affiliated game providers.
• You are not using automated software, bots, scripts, or artificial intelligence tools to interact with the platform.
• You are using funds that are legally yours and are not derived from illegal activity.

2.1 Age Verification

nb77 takes its obligation to prevent underage gambling seriously. All new accounts are subject to age verification. nb77 may request documents including a national identity card (NID), passport, driving licence, or other government-issued photo identification to confirm that you are 18 years of age or older. Failure to provide satisfactory age verification documentation within the timeframe requested will result in account suspension and the return of any unplayed deposited funds.

2.2 Responsible Gaming Eligibility

Players who have voluntarily self-excluded from nb77 or any other gambling platform that shares exclusion data with nb77 are not eligible to hold an active account during the exclusion period. Any account opened in breach of a self-exclusion agreement will be closed immediately and any winnings accrued during that period will be voided. Deposited funds may be returned at nb77's discretion following an investigation.

3. Account Registration & Security

To access the full range of nb77 services you must register a player account. Registration is free of charge. Each individual may hold only one account on nb77. Opening multiple accounts — whether under the same name, different names, shared devices, shared IP addresses, or shared payment methods — is strictly prohibited and constitutes grounds for immediate closure of all associated accounts and forfeiture of all balances.

3.1 Registration Information

When registering, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. nb77 relies on this information for account verification, payment processing, and responsible gaming compliance. You must notify nb77 promptly if any of your registered details change by contacting [email protected].

Providing false, misleading, or incomplete information at registration is a material breach of these Terms and will result in account closure. nb77 reserves the right to verify the accuracy of any information provided at any time during the account lifecycle.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. All activity carried out under your account credentials — regardless of whether it was authorised by you — is your responsibility. nb77 shall not be liable for any losses arising from unauthorised access to your account where you have failed to maintain the security of your credentials.

• Use a strong, unique password that you do not use on any other website or service.
• Never share your nb77 password with anyone — including nb77 support staff, who will never ask for your password.
• Log out of your account fully after each session, especially when using a shared or public device.
• Contact support immediately at [email protected] if you suspect unauthorised access to your account.

3.3 Know Your Customer (KYC)

nb77 operates a Know Your Customer verification process in line with responsible gaming and anti-money laundering best practices. You may be asked to submit identity documents, proof of address, or proof of payment method at any point. KYC verification is typically required before processing your first withdrawal or when your cumulative deposit or withdrawal volumes reach certain thresholds. Accounts that do not complete KYC within the required timeframe will have withdrawal functionality suspended until verification is complete.

4. Deposits & Withdrawals

nb77 processes all financial transactions in Bangladeshi Taka (BDT). The platform supports the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. No credit card, international wire transfer, or cryptocurrency deposit is available at this time.

4.1 Deposits

• Minimum deposit: ৳200
• Deposit processing time: Instant to five minutes for all mobile banking methods.
• Deposit fees from nb77: Zero. nb77 does not charge any fee on incoming deposits. Your mobile banking provider may apply their own transaction charges.
• Deposit limit: Players may set daily, weekly, or monthly deposit limits from their Account Settings page. nb77 may also apply platform-level limits at its discretion.
• Only deposit funds that belong to you and that you are legally entitled to use for entertainment purposes.
• nb77 does not accept deposits from third parties. The payment source must match the name on the registered nb77 account.

4.2 Withdrawals

• Minimum withdrawal: ৳500
• Withdrawal processing time: Under 15 minutes for bKash, Nagad, and Rocket under normal operating conditions. Bank transfers may take up to one business day.
• Withdrawal fees from nb77: Zero. nb77 does not charge any fee on outgoing withdrawals. Your mobile banking provider may apply their own charges.
• Withdrawals can only be made to the same payment method used for the most recent deposit, subject to KYC verification.
• Withdrawals may be delayed if KYC documentation has not been submitted or verified, or if a withdrawal triggers an anti-fraud review.
• Bonus funds must meet all applicable wagering requirements before they can be withdrawn. Real-money funds deposited directly are not subject to wagering requirements and can be withdrawn at any time, subject to verification.

5. Bonuses & Promotions

nb77 offers a range of bonuses and promotions to eligible players. All bonus offers are subject to the general terms set out in this section as well as any specific terms published alongside each individual promotion. In the event of a conflict between specific promotion terms and these general Terms, the specific promotion terms shall prevail for that promotion only.

5.1 General Bonus Rules

• Bonuses are available to players who have completed account registration and, where required, KYC verification.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address unless the specific promotion terms explicitly state otherwise.
• nb77 reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice, provided that ongoing wagering commitments made under an active bonus are honoured.
• Bonuses may not be transferred between accounts or converted to cash without meeting the applicable wagering requirements.
• Attempting to abuse bonus offers — including but not limited to opening multiple accounts, placing contradictory bets to exploit offers, or using bonus funds in low-risk betting strategies designed to game wagering requirements — constitutes bonus abuse and will result in bonus forfeiture and potential account closure.

5.2 Wagering Requirements

Most bonuses on nb77 are subject to a wagering requirement, expressed as a multiplier of the bonus amount (for example, a 20x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳20,000 before any winnings derived from that bonus can be withdrawn). The following rules apply to wagering:

• Different game categories contribute different percentages toward wagering requirements. Slots typically contribute 100%, while table games such as baccarat and roulette may contribute a lower percentage. Specific contribution rates are published with each promotion.
• Wagering requirements must be met within the time limit stated for each bonus. Bonus funds and associated winnings that remain subject to incomplete wagering at the expiry of the time limit will be forfeited automatically.
• Real-money balances and bonus balances are kept separately. Real-money funds are always used first when placing a bet, unless a specific promotion specifies otherwise.

5.3 Seasonal and Event-Based Promotions

nb77 marks key moments in the Bangladeshi calendar with special limited-time promotions, including Pohela Boishakh (Bengali New Year), Eid, Victory Day (December 16), Independence Day (March 26), and major cricket events such as the BPL and T20 World Cup. All such promotions will carry individual terms published at the time of the offer. Players are notified of seasonal promotions through their account dashboard and must opt in through the Promotions section after login.

6. Gameplay Rules & Fair Use

By using any game on nb77 — whether a slot, live casino table, crash game, or sports betting market — you agree to the following gameplay rules and fair use standards.

6.1 Game Outcomes

All casino game outcomes on nb77 are determined by independently certified Random Number Generator (RNG) systems operated by the relevant game studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, PG Soft, Spribe, Hacksaw Gaming). nb77 does not and cannot modify game outcomes. If you believe a game has malfunctioned or produced an incorrect result, you must stop playing and contact support immediately. Bets placed during a verified technical malfunction may be voided at nb77's discretion.

6.2 Sports Betting Rules

• All sports bets are accepted subject to the specific rules published for each market within the sportsbook.
• nb77 reserves the right to void bets placed on events that are subsequently cancelled, abandoned, or where the result is subject to official review or reversal.
• In-play bets accepted after an event has concluded due to data feed delays are void. nb77 uses best-in-class data feeds but cannot guarantee real-time accuracy in every instance.
• nb77 reserves the right to limit maximum stake sizes on any market at its sole discretion, particularly for players identified as consistently exploiting pricing inefficiencies.
• Cricket markets — including BPL, IPL, T20 World Cup, ODI, and Bangladesh Tigers Test matches — are settled according to the official result declared by the relevant governing body (ICC, BCB, BCCI, etc.).

6.3 Prohibited Conduct

The following conduct is strictly prohibited on nb77 and constitutes grounds for immediate account suspension, permanent closure, and forfeiture of all balances:

• Using automated software, bots, scripts, macros, or any artificial intelligence tool to interact with games, place bets, or perform account functions.
• Colluding with other players in poker, live casino, or any competitive game format.
• Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Any winnings gained as a result of a known exploit are void.
• Using two or more accounts to circumvent account-level restrictions, claim multiple bonus offers, or manipulate betting outcomes.
• Threatening, harassing, or using abusive language toward nb77 support staff or other players.
• Providing false information during registration, KYC, or any customer support interaction.

7. Account Suspension & Closure

nb77 reserves the right to suspend or close any player account at any time, with or without prior notice, if nb77 reasonably determines that these Terms have been breached or that account activity presents a risk to the integrity of the platform, other players, or applicable legal obligations.

7.1 Voluntary Closure

You may close your nb77 account at any time by contacting the support team at [email protected]. Upon voluntary closure, your remaining real-money balance (after any applicable pending withdrawals are processed) will be returned to you via your most recently used payment method. Bonus balances that have not met wagering requirements are forfeited upon voluntary closure.

7.2 Self-Exclusion

If you feel that your gambling is becoming problematic, nb77 strongly encourages you to use the self-exclusion facility available from your Account Settings. Self-exclusion periods are available from 24 hours up to permanent closure. During any self-exclusion period, all login access and deposit functionality are blocked. nb77 will also make reasonable efforts to ensure that promotional communications are not sent to self-excluded players.

Permanent self-exclusion is irreversible. A temporary self-exclusion can only be lifted after the agreed exclusion period has elapsed and only following a formal reinstatement request reviewed by the nb77 responsible gaming team — a minimum review period of 24 hours applies regardless of the original exclusion length.

7.3 Closure for Breach

Where nb77 closes an account due to breach of these Terms (including but not limited to fraud, bonus abuse, use of prohibited software, underage access, or money laundering), the following consequences apply:

• All bonus balances and any winnings derived from bonus play are forfeited.
• Real-money balances may be withheld pending investigation and returned only if nb77 determines no fraudulent activity occurred.
• nb77 may report the matter to relevant authorities where required by law or responsible gaming obligations.
• The player is permanently prohibited from opening new accounts on nb77.

8. Limitation of Liability

To the fullest extent permitted by applicable law, nb77 excludes all liability for any direct, indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds due to gambling outcomes (all bets are placed at the player's own risk).
• Technical interruptions, server downtime, maintenance periods, or connectivity issues affecting access to the platform or individual games.
• Unauthorised access to your account resulting from your failure to maintain the security of your credentials.
• Delays in payment processing attributable to third-party payment providers (bKash, Nagad, Rocket, Upay, or partner banks) rather than nb77's own systems.
• Any actions taken in reliance on promotional or marketing communications that contain typographical errors, where nb77 has publicly corrected such errors.

8.1 Platform Availability

nb77 strives to maintain platform availability 24 hours a day, 365 days a year, but does not guarantee uninterrupted access. Scheduled maintenance windows, emergency technical work, or force majeure events (including natural disasters, civil unrest, government-ordered network restrictions, or actions by internet service providers) may temporarily affect platform availability. nb77 will endeavour to communicate planned maintenance in advance via the account dashboard.

8.2 Third-Party Game Content

The games available on nb77 are provided by independent third-party studios. While nb77 works only with reputable, certified providers, it cannot accept liability for defects, errors, or malfunctions in third-party game software that are not within its direct control. Any confirmed game malfunction that resulted in an incorrect payout will be investigated and resolved in accordance with the relevant game provider's rules, which take precedence over nb77's general gameplay rules for that specific incident.

8.3 Contact & Complaints

If you have a complaint or dispute relating to your nb77 account, a specific game outcome, a payment, or the application of these Terms, please contact the support team in the first instance:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the nb77 platform after login
• Response time: Email queries are responded to within 4 hours; live chat peak response time is under 2 minutes (Bangladesh Standard Time evenings)

nb77 commits to investigating all complaints fairly and responding with a full written explanation within five business days of receiving a formal complaint. Where a complaint cannot be resolved internally, nb77 will advise on available escalation options.

For the full responsible gaming framework including deposit limits, session time tools, and self-exclusion procedures, please visit the Responsible Gaming page. For answers to common questions about accounts, payments, and bonuses, visit the FAQ page.